On Top Roofing & Building Ltd Privacy Policy
Last updated: 28 October 2026
Who we are
On Top Roofing & Building Ltd provides roofing and building services across North Wales and West England. We are responsible for the personal information you provide to us through this website and when contacting us about our services.
Address: Dalton House, 35 Chester Street, Wrexham, LL13 8AH
Email: ontoproofingandbuilding1@gmail.com
Phone: 01978 595807
Information we collect
When you request a quote or contact us, we may collect your name, phone number, email address, postcode, property or project details, messages and any photographs or files you choose to upload. Our website and hosting services may also record technical information, such as IP addresses and security logs, to operate the site and protect it against misuse.
Please only send information relevant to your roofing enquiry. You do not need to upload identity documents or sensitive personal information to request a quote.
How we use your information
- To respond to enquiries, assess roofing requirements and provide quotations.
- To arrange surveys, communicate about work and deliver agreed services.
- To manage customer records, payments, warranties, complaints and business administration.
- To protect the website, prevent misuse and meet applicable legal obligations.
- To send relevant marketing communications where we have an appropriate lawful basis and, where required, your consent.
Our lawful bases
We process enquiry and project information to take steps at your request before entering into a contract and to perform agreed work. We may rely on legitimate interests to respond to general enquiries, maintain appropriate business records and protect our services, taking account of your rights. We rely on legal obligations where records must be retained or disclosed by law. Where we ask for consent, including for marketing or non-essential cookies where required, you can withdraw it at any time.
Marketing and your right to object
Submitting an enquiry does not automatically give consent to receive promotional emails or text messages. Where consent is required, we will ask separately. You can opt out of marketing at any time using the opt-out method in a message or by emailing ontoproofingandbuilding1@gmail.com. You have the right to object to the use of your information for direct marketing. Opting out will not affect communications needed to respond to an enquiry or manage agreed work.
Service providers and sharing
Information may be processed by service providers that support our website hosting, email, technical maintenance and business administration. Relevant project information may be shared with people helping us carry out work, where needed. We may also disclose information when required by law or to obtain professional advice or resolve a dispute.
Our website is hosted with Hostinger, and enquiries are directed to our Google-hosted Gmail address. These providers may process information in countries outside the UK. Their privacy information explains their processing arrangements and international-transfer safeguards. Contact us if you need more information about how your enquiry is handled.
Cookies, analytics and third-party features
The website uses technology needed to operate its forms and core features. Google analytics or advertising tools may also be used to understand website activity and measure marketing, subject to applicable consent requirements. Where consent is required for non-essential cookies, it should be obtained before those cookies are used.
The website includes Google Maps. Loading an embedded map connects your browser to Google and may share technical information with Google. The footer also links to WhatsApp for Vanguard Marketing; opening that link takes you to a separate service. See Google's Privacy Policy and WhatsApp's Privacy Policy for their practices. You can manage browser cookies through your browser settings.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected. We consider whether an enquiry remains active, whether work or a warranty is ongoing, accounting and tax requirements, and any need to establish, exercise or defend legal claims. Marketing information is kept while there is a lawful basis to contact you; limited opt-out records may be retained to respect your preferences. Contact us to ask about the retention of your information.
Your rights
Depending on the circumstances, you may have rights to access your personal information, correct it, request deletion, restrict processing, object to processing or request transfer of information you provided. Where processing relies on consent, you can withdraw that consent. Contact us using the details above to make a request. We may ask for proportionate information to confirm your identity before disclosing personal information.
If you are concerned about how we handle your information, please contact us. You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.
Updates
We may update this policy when our services or data-handling practices change. The latest version will be published on this page.